200K Defect Prevention Achievement

When a major snack food company faced increasing customer complaints about non-packaging quality issues with their multipacks, Accel implemented a comprehensive quality control solution despite the defects originating at the factory level. The team developed a multi-faceted program that included enhanced training for defect detection, systematic tracking of rejected packages with direct factory reporting, and daily sensory testing. This proactive approach resulted in approximately 200,000 defects being caught before reaching consumers in 2024, significantly reducing customer complaints and improving overall scorecard metrics and client satisfaction.